Friday, January 16, 2026
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trupanion story

Trupanion Lashes Nationwide Nonrenewals, But Silent On Own Stance
No answer from new Trup CEO: Can you assure every Trupanion policyholder and veterinarian today as CEO that Trupanion will never cancel or non-renew a policy other than for reason of nonpayment, fraud, or cancellation on the owner’s part? 

“Can you assure every Trupanion policyholder and veterinarian today as CEO that Trupanion will never cancel or non-renew a policy other than for reason of nonpayment, fraud, or cancellation on the owner’s part?”

We have yet to receive a reply.

Given Ms. Tooth’s statements about Trupanion’s reliable, long-lasting policy in contrast to Nationwide’s, asking Ms. Tooth to respond, “yes” or “no” unequivocally whether Trupanion would ever take the action of Nationwide against Trupanion policyholders for reasons other than nonpayment, fraud, or cancellation on the owner’s part seemed like a softball question Trupanion should have happily and easily answered.

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Picture of Lemon representing the Chewy-Lemonade-pet-insurance

Lemonade announces buzzy alliance with Chewy–Trupanion’s original partner

“The moment that [Chewy] would offer another insurance carrier, we could talk to other pet retailers,” Rawlings told TCR, declining to name companies, although he did note that Trupanion “turned down Walmart.”

“We didn’t think that Walmart could help grow the category,” Rawlings added. Trupanion’s point of view, he says, is that ‘Chewy was going to come to the marketplace no matter what,’ describing Chewy as if he were describing stage 4 pancreatic cancer.

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