America’s leading pet insurer Trupanion has resumed a hard block on TCR’s server ahead of the company’s third quarter earnings report due out on November 2, 2023. This afternoon, we received an anonymous email from Trupanion. We’re publishing Trupanion’s email and our response. Dear Trupanion Corporate Communications, Although we have a policy of never engaging […]
Seattle-based pet insurer Trupanion is facing several challenges, but the mass exodus of senior officers in the past year may be the one CEO and founder Darryl Rawlings finds most pressing. The latest departure is Jessica Gibbs. Her resignation follows a series of departures that includes the company’s Senior VP of Distribution Dusty Bonner; Randy […]
It was one year ago this week that we reported the first hints of headwinds for pet insurer Trupanion. It was a seemingly innocuous story about the company’s attempt to improve its online engagement with a social media event that not only failed to improve Trupanion’s web conversion, which is, at this moment, seeing some […]
CEO Refuses to Disclose Dollar Amounts Earned From Individual Pet Food Brands “I would not consider a human dentist who has read a lot of dog food packages qualified to assess the quality of commercial pet foods,” renowned, veterinary nutritionist Lisa Weeth wrote to an online discussion on the Veterinary Information Network (VIN) in June […]
As of September 1, we have emailed the press offices of Purina and Colgate Palmolive (the latter is the parent company of Hill’s) and asked them to comment on the numbers, including the more than 15 mg per kg amounts for Purina Pro Plan. We have also asked the FDA to explain why Ms. Chwastiak needed to sit on hold for hours, call up companies herself and fight for information that is clearly significant and should be on every label of every pet and human food. We have not received any immediate responses ahead of the holiday weekend. We will be going to each company Ms. Chwastiak called for comment in the coming weeks.
The number of dogs now at risk for fatal liver diseases has skyrocketed over the past decade and the culprit is excess levels of copper in commercial dog diets. That’s what the world’s go-to authority on dog liver diseases Dr. Sharon A. Center at Cornell told The Canine Review in a series of interviews between […]
Seattle-based, “vet-centric” pet insurer Trupanion’s leaders often like to underscore that the company does not participate in “pay to play” marketing tactics. Trupanion’s leaders enjoy talking about ethics, transparency, and more transparency. For the second year in a row, the company has decided to market itself to the veterinary profession, one of the most educated, […]
“Martha Stewart” Pet Food has the blessing of veterinarians – but which ones? Ms. Stewart deserves credit for being the only person on the planet who has figured out how to make Katonah, which is part of the Town of Bedford, a fascinating place to live. For those of us who are not especially overwhelmed by […]
FDA spokesperson Anne Norris alerted reporters late Wednesday afternoon to inform them that the agency was issuing an “advisory” in light of the fact that the pet food company, Arrow Reliance, had so far declined to issue a recall of its product thought to be contaminated with salmonella, Darwin’s Natural Pet Products for Dogs & […]