Veterinary Hospital Client Survey

VETERINARY HOSPITAL CLIENT SURVEY

Thank you for helping The Canine Review with its mission to provide fair, complete, and unvarnished reports about veterinary hospitals. We believe that caregivers and vendors devoted to treating clients and patients professionally and fairly deserve a spotlight – as do those who operate outside those important boundaries. Client satisfaction is an important metric and component in our reporting about hospitals. We sincerely appreciate your time and input.

Name (Optional)

Email Address

Name of Vet Hospital

City

State/Province

ZIP / Postal Code

Please answer the following numbered questions:

1. How long have you been bringing your pet(s) to this hospital?

2. Which doctor or doctors treat your pet?

3. What is or was your pet being treated for?

4. Approximately when was the last time you visited the hospital (pre-Covid)? If you became a patient during Covid, please tell us approximately when your first appointment occurred.

5. How would you rate your overall experience at the hospital?Select from list

Are there specific areas where you think the hospital needs to improve; if so, which three areas do you think are most in need of improvement and why?

For the alphabetized questions, please indicate your level of agreement or disagreement with each of these statements regarding your veterinary hospital.

A. When you call to schedule appointments, you rarely wait on hold, never get a busy signal, and you’re always able to get appointments that fit your schedule.Select from list

B. When visiting the hospital, your appointment (s) usually start on time.Select from list

C. Hospital front desk staffers are pleasant, outgoing, helpful, and greet you and your pet by name. They are some of your dog’s favorite people.Select from list

D. The vet techs take time to go over instructions from the vet with you, and to answer any questions you may have. They are some of your dog’s favorite people.Select from list

E. Your veterinarian is polite, patient, and answers all of your questions. You believe that he/she is always acting in the best interest of your pet.Select from list

F. The building, including high traffic entryways, waiting rooms, reception areas, exam rooms, and restrooms, appear clean and well-maintained. Pet waste is removed expeditiously. Covid-19 PPE and social distancing protocols are followed by clients and staff.Select from list

G. Waiting room areas are accommodating and low-stress. There is internet access, and clean, socially distanced, comfortable seating.Select from list

H. Your doctor or someone on his/her team calls you within 48 hours of the appointment to check in if your pet was ill, injured, or recently discharged.Select from list

Additional Comments:

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Veterinary Hospital Client Survey